Category Archives: Blog With BEB

January 1, 2020 – CCPA

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The California Consumer Privacy Act (CCPA) will be enforced on January 1, 2020. We were nervous when the GDPR (General Data Protection Regulation) came into play, and that only governs the use of E.U. citizens’ data. The California law applies to personal data on any state resident, regardless of the location of the marketer. Many believe this is only the first of many states to follow.

Companies that are not compliant with CCPA are subject to hefty monetary penalties though a recent study of US Brands reflected that 56% of businesses surveyed don’t believe they will be compliant by the January 1 kick-off.

In the survey, many businesses sited the cost to become compliant as a major obstacle and equal to the price of a full-time employee. Some companies feel their business isn’t big enough to be subject to the law, or don’t think it applies to them.

To comply with CCPA, marketers must be able to respond to Californians’ requests about their personal data which include:
• Knowing what personal data is being collected
• Can request details on how their data is being processed
• Can access their personal data
• Can request to have their personal data deleted
• Know whether their personal data is sold or disclosed to third parties
• Decline or opt-out of the sale of their personal data

Many believe that the CCPA is complicated, and it is poorly written, leaving a lot of the verbiage open to interpretation.

The main goal of the law is to regulate the collection and sale of Personally Identifiable (PI) consumer data to third parties and service providers. You do not need to get paid for the data. If you disclose it to another party, it is considered a transaction. Using outside vendors to help manage your data is not a problem, because you are the controlling party.

Now, individuals can tell you to stop disclosing their data to others; and you must comply. One cannot deny goods or services to anyone because of their data opt-out and that is making for a slippery slope. In order to know you are not supposed to have data on an individual, you must have that individual in your database. And since it is likely you must have data on an individual in order to do business with him or her, how do you conduct business with data exceptions? One writer compared it to The Eagles Hotel California tune, “you can check out any time you like, but you can never leave.”

 

 

 

BEB at The National Postal Forum

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We are so excited that our very own Joy Z was invited to speak at this year’s National Postal Forum (NPF) Learning Lab, hosted by industry giant, Mailers Hub.

The NPF  is the mailing and shipping industry’s premier educational venue, trade show and networking event. Held every spring, the four-day NPF is the only event that works directly with USPS managers to provide the most comprehensive educational and networking platform possible for meeting the needs of the industry and postal customers.

The NPF is a not-for-profit educational company, established in 1968 by a group of major postal customers/mailers who were committed to an ongoing partnership with the USPS. The Forum’s goal has always been to provide education to business mailers, along with communication and feedback between the USPS and its business customers for a more responsive and efficient mail communications system.

Click Here  to review the presentation.

 

September 1965 The Bureau

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2019 has also been extremely busy with the celebration of our 70th anniversary and once again, we are including a scan of a newsletter that we created and mailed from the past.

In September of 1965, BEB featured a wooden postcard from Cutter Lumber Products of California as the Mailing Piece of the Month. We shared “Direct Mail Pointers” (most are still applicable today), and talked about how to serve the growing population across the nation. In so many ways, things have really changed. For instance, only 38% of the workforce in 1965 were women, and are seldom mentioned in any of these early articles. In other ways, things have not changed at all. For example, the most important part of a direct mail campaign remains data. We hope you enjoy the peek from the past.

2019-09 THE BUREAU R12

 

The Bureau – Fall of 2019

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Volatility within the stock market and the instability of the global economy can be very unsettling.  Planning long-term becomes quite challenging and no one is certain how long the trade and possible currency war with China will last.

In July, the Federal Reserve Bank reported that the Houston business-cycle and leading indexes  pointed to a growing economy. Employment accelerated, particularly mining-related jobs, but the U.S. rig count and oil prices continue to fall. Manufacturers reported negative impacts from tariffs, while measures of global manufacturing show signs of slowing. Nonetheless, the Feds still reported that the outlook for Houston remains positive.

Meanwhile, we spent the first half of 2019 diving deeper into wide format and providing our clients with more signage and promotional products. A 6-foot horse cut-out and flip flop bags were only a few of the items produced this summer.

We also upgraded some of our equipment and software. We have been busy educating our existing staff on the new systems and have hired some new talent to help take us into the next decade.

As I often mention, our staff is very involved with local and national trade associations and we have had a busy first half of 2019. We were invited to speak about social media at The Printing Industries of the Gulf Coast Women in Print Luncheon in February, in May our friends at Mailers Hub invited us to conduct a session on direct mail marketing for nonprofits at the National Postal Forum, and we co-hosted the sold out Graphic Excellence Awards in April.

Both of our Marketing for Local Business series sold out and we met some fantastic entrepreneurs while hosting great guest lecturers from across Texas. We had to turn away students for the summer series, and as a result we decided to offer the classes again, beginning in October. It will be the last series of this year and it is already half full, so register soon if you’re interested. Click here for details and registration. Use promo code BUREAU at checkout and receive any two classes FREE.

2019 has also been extremely busy with the celebration of our 70th anniversary and once again, we are including a scan of a newsletter that we created and mailed from the past. In September of 1965, BEB featured a wooden postcard from Cutter Lumber Products of

September 1965 BEB Newsletter

California as the Mailing Piece of the Month. We shared “Direct Mail Pointers” (most are still applicable today), and talked about how to serve the growing population across the nation. In so many ways, things have really changed. For instance, only 38% of the workforce in 1965 were women, and are seldom mentioned in any of these early articles. In other ways, things have not changed at all. For example, the most important part of a direct mail campaign remains data. We hope you enjoy the peek from the past.

In contrast, this edition of The Bureau features several articles about new technology including artificial intelligence and how it is impacting our industry. We have a story on the successful driverless trucking test the USPS conducted between Dallas and Phoenix over the summer, and information on Informed Address or IA. The outgoing piece doesn’t have an address at all, just a barcode.

Fall is only a few, weeks away and the holiday marketing season will soon be upon us. Please keep us in mind for any and all of your marketing needs, and as always, thank you for your business and partnership.

 

 

 

 

Ron Royall
CEO, Business Extension Bureau

CA Consumer Privacy Act

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Starting January 1, California’s Consumer Privacy Act (CCPA), will require all California for-profit businesses to disclose to consumers upon request the specifics of the personal information collected and its sources. Consumers can also require companies to delete personal information, refrain from selling it, and pursue legal action for failure to comply.

As the start date for the law draws near, giants like Google, Amazon, and Facebook, are working to help push through amendments that will make the law easier on businesses.

California is the first government in the US to regulate how businesses retain and use electronic consumer data. The legislation is the first response to the European Union’s GDPR, enacted last year. The General Data Protection Regulation allows the EU the power to fine companies that violate its consumer privacy protections. Google was slapped with a $57 million fine for failing to disclose data collection tactics to consumers, and Facebook is under several investigations from the GDPR governing body.

Personal information protected by CCPA include:

    • search and browsing history
    • geolocation data
    • IP addresses
    • email addresses
    • purchase records
    • records on consumption histories and tendencies
    • professional and employment information
    • educational information
    • audio, visual and thermal information

Fines for non-compliance range from $2,500 (if unintentional) or $7,500 per violation (if intentional) for companies that fail to cure alleged violations within 30 days.

As efforts to pass federal privacy legislation in Congress have languished, states have stepped up their pace. According to the National Law Review, five other states — Hawaii, Maryland, Massachusetts, Mississippi, and New Mexico — have introduced CCPA-like privacy bills as of March 2019. Another three states — New York, North Dakota and Washington — have put forth consumer privacy bills to protect personal data.

A federal bill introduced in the Senate in December, The Data Act of 2018, remains in committee. As proposed, among other protections, the legislation would prevent “online service providers” from using individual identifying data in any way that would benefit the online service provider to the detriment of an end user.

Summer Camps & Email

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Email campaigns work. We have a client that offers summer camps as part of their service offering. In the spring, they paid for a booth at a local event that promoted family friendly products and services. We printed fliers promoting summer camps and different types of lessons ranging in price from $200 up to $400.

During the event, they had a drawing for a free, 1-hour lesson and collected names, email  addresses and phone numbers from attendees. By the end of the show, they had collected 99 prospect names.

The following day, we input the information into their email database and generated 2 emails. The first email was announcing the winner of the drawing with instructions on how to collect their prize.

The second email was to the 98 individuals that did not win. The email offered a 25% discount on a summer camp, as a way of saying thank you for dropping by their booth.

Both emails were sent within 24-hours after the show. The results are typical and confirm the benefits of using email blasts.

The promotion email had 16 bounces (16%). That is very high, but it is normal for a show. People had to hand-write their information and often it is difficult to decipher handwritten information. 82 emails were successfully delivered.

    • 58 (70%) people opened the email, 131 times, an average of 2.2 times each
    • 8 (9.8%) people clicked onto a link. There were 3 links to choose from:
      • Summer Camp Link (3 people)
      • Lessons Link (3 people)
      • Home page to their website (2)

Three people purchased summer camps directly from the email campaign generating $1,200 in sales. In addition, one person signed up for six-months of private lessons ($1,800) and another signed up for group lessons for 2 months ($400) bringing the total sales from the email to $3,400.

Quality targets, timing, eye catching graphics, compelling content, and a call to action make for extremely successful email campaigns. If you aren’t incorporating email in your marketing strategy, you’re missing out on sales.

 

Machines That Read Your Mind

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In the 1980’s, the MRI (magnetic resonance imaging) made the human brain visible in ways never seen before. Doctors were able to see brain structure and the soft brain tissue of a living object. This type of detail was only seen previously during autopsies.

During the 90’s, the fMRI (functional MRI) came into its own. The fMRI detects blood flow revealing brain activity which makes it possible to identify which parts of the brain react to scent, visual recognition or even sound.

The fMRI is in transition once again. Though still in development, the fMRI will soon allow scientists to track the condition of our mind with more precision. As researchers analyze the vast amount of data generated by brain scans coupled with the latest computational techniques including Artificial Intelligence and Machine Learning, scientists are beginning to resolve how our physical brains form our mind.

The research may have a significant impact on marketing, police work and computer interfacing and may even allow the preservation of memories even after an individual has passed.

Some mental functions activate several parts of the brain at the same time. The fMRI can detect that activation and machine learning deciphers patterns into specific descriptions that include what a subject is thinking or doing. In an article published in the WSJ by Jerry Kapalan, Kaplan said’ “It’s like going from identifying individual letters to reading words and sentences.” That’s big!

Studies show that people’s brains organize and process the same information in similar ways. Collaborators in a 2011 study were able to correctly identify which of eight mental tasks a subject was performing 80% of the time, based solely on looking at their brain scans.

The evolution of brain reading continues with Functional Near-Infrared Spectroscopy (fNIRS). This emerging functional neuroimaging technology offers a relatively non-invasive, safe, and low-cost method of monitoring brain activity. fNIRS is the measurement of near infrared (NIR) light that takes advantage of the optical window in which skin, tissue, and bone are mostly transparent while blood flow is a stronger absorber of light allowing for a more in depth reading of brain functionality.

The ability to decipher this type of technology raises questions about the privacy of our thoughts. It may lead to a world where our mind is subject to a search warrant or become a matter of public record leaving the ever pressing question of who should have access to those thoughts, and how they should be used.

Computer Education

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Global spending on Artificial Intelligence (AI) is expected to reach $35.8 billion this year. That’s up 44% from last year. It’s expected to double to over $79.2 billion by 2022.

Below are some terms that will help you to better understand this exploding and learned  technology.

Natural Language Processing (NLP) –A subfield of computer science, information engineering, and AI focused on interactions between computers and human language.  When text or speech is input and it can be read or extract meaning.

Artificial Intelligence (AI)- Sometimes called machine intelligence, AI is intelligence demonstrated by machines. These machines mimic “cognitive” functions that humans associate with other human minds, such as “learning” and “problem solving”.

Deep Learning -Sometimes referred to as deep structured learning or hierarchical learning, it is part of a broader family of machine learning methods based on artificial neural networks.

This powerful statistical technique is used for classifying patterns using large data sets and ANNs (Artificial Neural Networks). Deep learning neural networks have been applied to fields including natural language processing, social network filtering, drug design, medical image analysis, and game programs. They have produced results comparable to and in some cases superior to human experts.

Machine learning (ML) -The scientific study of algorithms and statistical models that computer systems use to effectively perform a specific task without using explicit instructions, relying on patterns and inference instead. Machine learning algorithms build a mathematical model based on sample data, known as “training data”, in order to make predictions or decisions without being explicitly programmed to perform the task. Machine learning is closely related to computational statistics, which focuses on making predictions using computers. The study of mathematical optimization delivers methods, theory and application domains to the field of machine learning. Data mining is a field of study within machine learning, and focuses on exploratory data analysis through unsupervised learning. In its application across business problems, machine learning is also referred to as predictive analytics.

 

 

AI IS Listening

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Artificial Intelligence (AI) is able to measure tone, tempo and other voice characteristics. Some systems compare those sounds to stored speech pattern libraries that define a plethora of human emotions to determine an individual’s emotional, mental or even physical health.

When this sound technology is used in conjunction with computer vision, the science that allows computers to gain a high-level understanding from digital images or videos, the  applications become even more powerful. For example, imagine a vehicle that is able to hear a driver yawning and see the driving dozing off.

Research firm Gartner Inc predicts that within three years, 10% of personal devices will have emotion AI capabilities that include wearables (similar to a Fit Bit) that is able to monitor an individual’s mental health or video games that adapt to the players mood.