Pew Research Center surveyed 11,201 U.S. adults between July 31 and August 6, 2023.
The survey found that a growing number of Americans are expressing concern about the role AI plays in daily life. Specifically, 52% of Americans feel more concerned than excited about the increased use of AI, while only 10% are more excited than concerned, and 36% feel an equal mix of both emotions.
The survey also revealed that concern about AI outweighs excitement across all major demographic groups, though there are some differences by age. Older adults, aged 65 and older, are mostly concerned (61%) about the growing use of AI. Younger adults, aged 18 to 29, also showed concern; concerned (42%) and excitement (17%).
The rise in concern about AI aligns with a rise in public awareness. Nine out of ten adults have heard at least a little about AI, with a 7-point increase in the share who have heard a lot about AI since December 2022. Those who are more aware of AI are 16 points more likely to express greater concern than excitement about it. Those who have heard a little about AI are also 19 points more likely to express concern compared to December 2022.
Despite the overall concern, opinions about AI’s impact in specific areas are more mixed. For example, 49% of Americans believe that AI helps more than hurts when it comes to finding products and services online. However, when it comes to privacy, 53% of Americans believe that AI does more to hurt than help in keeping personal information private.
The survey also found notable demographic differences. Americans with higher levels of education tend to view AI’s impact more positively across various use cases. Men also tend to view AI’s impact more positively than women. However, when it comes to privacy, both college graduates and adults with lower levels of education expressed concern about AI’s negative impact.
It’s important to note that these attitudes and opinions are still developing as AI continues to advance and be integrated into various aspects of daily life.