During the 2012/2013 term, our President Ron Royall, served as President of the Southwest Chapter of the Association of Marketing Service Providers. This prestigious chapter has a 50+ history and is part of the national AMSP organization. AMSP has been in existence for over 90-years and is dedicated to the education and legislative advocacy of the print, mail and fulfillment industry. As Chapter President, Ron was responsible for the planning, promotion, sales and implementation of two regional events during his term. We are thrilled to report that both events were successful and the national association featured our BEB Hosted Annual Conference in this month’s PostScripts Magazine! At the close of the conference in April, Ron handed over the President’s gavel to the 2013/2014 incoming Chapter President, Stan Hastings (Commercial Mail Service). You can read the feature in it’s entirety here. It is our second mention in this month’s, nationally published, PostScripts magazine!
Tag Archives: USPS
June Edition of Postscripts Magazine
And the next USPS PMG is….
Joy Zerbach, VP
I’m a fan of our current US Postmaster General Pat Donahoe. It’s not often that a USPS ‘guy’ is willing to think out of the box or make bold moves, especially if those moves may be unpopular or painful. I’ve heard some say that he lacks long-term vision. However, Donahoe has some big and immediate problems to solve before he can communicate in detail, what he foresees as the sustainable USPS of the future. I worry that he will grow tired of constant push back from Congress about the most basic, common sense and simplistic changes and surrender his noble fight for reform by resigning.
From L-R Karen DeWolfe (InterlinkOne), USPMG Patrick Donahoe and Joy Z
Rumors are already buzzing in Washington that the 57-year old Donahoe will retire this summer and speculation is that Deputy Postmaster General Ron Stroman will step into Donahoe’s spot. Let’s hope that Mr. Donahoe keeps the boxing gloves on and continues to fight for the needed changes to our current postal service. He is well-spoken, has the ability to communicate clearly to the masses and he certainly has more patience that I could (ever) hope! He’s also getting the word out to the public and is leading the charge for change. I hope he stays around a while longer!
April HPCC Meeting
We attended today’s Houston Postal Customer Council Meeting held at the downtown USPS facility. The focus was on the upcoming prmotional programs hosted by the Postal Service. The first slide of the presentation read: “The report of our death is greatly exagerrated.”
So said Mark Twain, and so says Kathy Hall of the USPS, today’s featured speaker. In addition to outlining upcoming programs such as Emerging Technologies and Earned Value Reply Mail, Kathey discussed the difference between mobile friendly and mobile optimization. She also educated attendees on Augmented Reality. We were excited to receive credit for introducing the USPS crew to String Augmented Reality and had fun showing off the animated features using their free app.
Kathy finished with a peek into the 2014 promotions which included mobile wallet, NFC, Green Advertising Mail and Color in Transactional Mail. We will (of course) keep you informed of details on current and upcoming USPS promotions.
Congress Kills 5-Day Delivery
The US Postal Service Board of Governors met yesterday to discuss the Continuing Resolution recently passed by Congress to fund government operations. Congress included restrictive language as it pertains to 5-Day Delivery which specifically prohibits a new national delivery schedule for mail the US PMG Pat Donahoe wanted to implement the week of August 5, 2013.
The statement released by the Board said; “Although disappointed with this Congressional action, the Board will follow the law and has directed the Postal Service to delay implementation of its new delivery schedule until legislation is passed that provides the Postal Service with the authority to implement a financially appropriate and responsible delivery schedule.”
2013 MFSA-SW Conference
Ken Garner, President of the National Association of Marketing Service Providers is speaking at the 2013 AMSP-SW Conference this morning. He’s asked the question, “What is the USPS long-term vision other than cost cutting?”
Ken is also talking about creating a sustainable competitive advantage for our clients and how to create greater value. The continuous change of the industry is our largest challenge AND our best ally.
HBJ TOP 20 PRINTERS IN HOUSTON
The Houston Business Journal published the 2013 Largest Printing Companies List on Friday, ranking BEB-Business Extension Bureau in the top 20! The prestigious list ranks Houston’s printers based on number of employees, types of presses and diversity of service offerings. BEB ranked #16 based on size, #14 based on presses and #1 based on years of operations!
Picture Permit Indicia
The USPS is hoping to boost visual impact and increase open rates of mailpieces by introducing the Picture Permit Indicia program. It’s a great idea, incorporating a logo, brand or trademark within a mail permit or indicia. The regulations for indicia elements (verbiage, location and placement) are the same, however, there are so many additional stipulations that the “great idea” is buried in a mountain of red tape.
- The service is available for mailing of First-Class or Standard letters and postcards using Full-Service IMb.
- Graphics must be in color because black and white images did not perform to satisfaction in operational tests.
- Registration to use the service is required.
- A separate application must be completed and approved.
- Upon approval from the PMO (Program Management Office), a sample PDF copy of the addressed piece must be submitted for approval showing envelope/card dimensions, IMb, clear zone and proposed PPI design.
- Upon approval, an additional 500 hard copies of live mail samples must be submitted for USPS Engineering, Operations and Acceptance to test and testing takes approximately 30-45 days.
- After passing the operations test, you will need to submit your mailing schedule including dates and volumes.
There’s also an additional charge connected to service as well. First-Class Mail cost is one additional cent per piece and Standard Mail costs two cents a piece. The idea of using an indicia branded with a corporate image is exciting and let’s hope that in the future the USPS eases up on the rules and the cost to allow their client base to incorporate this new marketing tool in their mail programs.
Opposites Attract
We are often asked, “Do newsletters really work?”. We’re also often asked, “What relevance does social media have on your business”. The two venues seem to appeal to opposite audiences, however, we’ve found they are a match made in heaven. Below are some surprising results.
NEWSLETTER RESULTS:
Since the creation of our bi-monthly newsletter last September, it has generated 10.5% of our new business revenue in 2012. 14% was from reactivated accounts, clients that have done business with us in the past, but not for more than one calendar year. Afer each mailing, our website landing activity increased on average by 16.3%.
TWITTER RESULTS:
- 51% of our active client base has a presence on Twitter.
- 100% of new clients acquired since creating our own presence on Twitter in September, are active on Twitter.
We conducted an in-depth analysis of one of our 8 Twitter accounts (@BEB_BOB) and rendered the following results.
1. Today there are 432 following @BEB_BOB.
2. 16% of the followers are relevant to our business today and are made up of the following categories:
- 38.8% Industry Education Accounts
- 20.9% Prospective Clients we are actively pursuing
- 10.4% Active Clients, representing 12% of our annual revenue
- 9% Employees
- 9% Vendors
- 6% Competitors
- 6% Industry Associations
Real and relevant results from perceived opposite platforms. Direct mail and social media are an excellent and revenue generating combination.
Congress, Make Decision and Move Away
US PMG Patrick Donahoe was a key-note speaker at this year’s National Postal Forum in San Francisco. He (as usual) delivered his message addressing Congressional hurdles with gusto, vision and without fear.
In a written outline of his opening speech, Donahoe noted the current leaders of the USPS are pushing the Congress to enact comprehensive reform legislation and referred to the journey as a long and winding road. He reiterated that the Congress must allow a new USPS business model that will keep mail relevant and affordable and noted that we are starting to see the end of the continued reservation to move on controversial but essential issues such as retiree health benefit obligations, streamlining operations and governance, transference of ownership to the USPS health plan, and 5-Day delivery.
Donahoe went on to say;
We simply must get these issues resolved.
This industry needs clarity.
This industry needs certainty.
It needs Congress to make some decisions and then get out of the way.
(go to about.usps.com/news/national-releases/ for details)